MahaSpice

Privacy Policy

1. Introduction.

We, Mahaspice or any of its affiliates or subsidiaries (“we,” “our,” or “us”). We are committed to protecting your Personal Information and Privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Information when you visit our Website https://themahaspice.in/ (the “Website”) and use our services. We comply with Digital Personal Data Protection Act, 2023 (“DPDPA”) and other applicable data protection laws. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Consent.

By continuing to use the Website or by clicking “I agree” or by providing us Personal information, you freely consent to our use of your Personal Information in accordance with the terms of this Privacy Policy. If you do not agree to this Privacy Policy, you may withdraw your consent or alternatively choose not to provide your Personal Information on the Website. Such an intimation to withdraw your consent can be provided by email to communication details mentioned below. If you are accessing the Website on behalf of a third party, you represent that you have the authority to bind such third-party to the terms and conditions of this Privacy Policy and, in such an event your use of the Website shall refer to use by such third party. If you do not have such an authority (to provide any Personal Information of a third party) or do not agree to the terms of this Privacy Policy, then you should refrain from using the Website.

3. Information We Collect.

We collect Personal data that you provide to us directly when you:
  1. Register for an account,
  2. Place an order,
  3. Sign up for our newsletter,
  4. Contact our customer service,
  5. Participate in surveys or contests.
The Personal data we collect may include:
  1. Name,
  2. Email address,
  3. Phone number,
  4. Billing and shipping address,
  5. Payment Information(processed securely through third-party payment processors),
  6. Order history,
  7. Communication preferences.
We also automatically collect certain Information when you visit, use, or navigate the Website. This Information does not reveal your specific identity but may include:
  1. Device and usage information,
  2. IP address,
  3. Browser and device characteristics,
  4. Operating system,
  5. Language preferences,
  6. Referring URLs,
  7. Information about how and when you use our Website.

4. How We Use Your Information.

We use the Information we collect or receive:
  1. To facilitate account creation and the login process,
  2. To process and deliver your orders,
  3. To send you order confirmations and updates,
  4. To respond to your inquiries and solve any potential issues,
  5. To send you marketing and promotional communications (if you have opted in),
  6. To improve our Website and services,
  7. To protect our Website and services from fraudulent activities,
  8. To comply with legal obligations.

5. Disclosure of Your Information.

We may share your Personal data in the following situations:
  1. With service providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and who are contractually bound to us by data Privacy obligations.
  2. Business transfers: We may share or transfer your data in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  3. Consensual disclosure: We may disclose your Personal Information for any other purpose with your consent.
  4. Legal requirements: We may disclose your Information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

6. Use of cookies:

Cookies are small text files that, like most other Web servers, we place in your device that you use to access our Platform. This is done to recognize your device during a session or in your future visits to our Platform, primarily in order to provide better user experience.

Types of cookies used:

  1. Session cookies: Session cookies remain only as long as a user session is active, and are intended to avoid user inconvenience during usage. These expire at the end of the user session. Session cookies also assist the user in navigating the Platform, and allow the user to access secure parts of the Platform when logged in.
  2. Persistent cookies: Persistent cookies are stored on a user’s device even after termination of a user session. Persistent cookies are used for a variety of purposes such as retaining the visitor’s language and regional preference(s) at the end of each user session. We may use services of third-party analytics service provider to analyse cookies to carry out a behavioural analysis in order to enhance user experience and convenience, and also to provide targeted and relevant content to visitors.
  3. Third Party cookies: When you visit this Platform, our advertisement partners, whom we have engaged for remarketing, may introduce cookies. Based on your usage of the Platform, you may see advertisements while browsing through our advertisement partner Websites and/or their network Websites.
Such cookies would allow us to monitor the effectiveness of the advertisements and to make the advertisements more relevant to you.

7. Data Security.

We have implemented appropriate technical and organizational security measures designed to protect the security of any Personal data we process. However, despite our safeguards, no electronic transmission over the Internet or Information storage technology can be guaranteed to be totally safe and secured.

8. Data Retention.

We will only keep your Personal data for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your Personal data, we will either delete or anonymize such information.

9. Your Data Protection Rights.

Under the DPDPA, you have the following rights:
  1. Right to access: You have the right to request Information about the Personal data we hold about you.
  2. Right to correction: You have the right to request that we correct any Information you believe is inaccurate or incomplete.
  3. Right to erasure: You have the right to request that we erase your Personal data, under certain conditions.
  4. Right to restrict processing: You have the right to request that we restrict the processing of your Personal data, under certain conditions.
  5. Right to object: You have the right to object to our processing of your Personal data, under certain conditions.
To exercise any of these rights, please contact us using the Information provided in the “Contact Us” Clause below.

10. Children’s Privacy.

We do not knowingly collect Personal Information from children under the age of 18 years without the prior, verifiable consent of his or her parent or lawful guardian. If you are a child under the age of 18 years, please do not provide any Personal Information. If the parent or lawful guardian of the child discovers that the child has provided us with Personal Information, we request the parent or lawful guardian of the child to contact us at the below mentioned E- mail address to have the Personal Information deleted.

11. Third-Party Websites.

Our Website may contain links to other Websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s Website. We strongly advise you to review the Privacy Policy of every Website you visit. We have no control over and assume no responsibility for the Content, Privacy Policies, or Practices of any third-party Websites or Services.

12. Choice and Opt-Out.

We may send you communications including but not limited to (a) notices about your use of our Website and our services and products , including those concerning violations of use, (b) updates, (c) promotional Information regarding our products and services , and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails.

13. Limitation of Liability.

To the extent permissible under the law, we shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, data, information, or other intangible losses (even if we have been advised of the possibility of such damages), arising out of this Privacy Policy.

14. Governing Laws and Disputes.

This Privacy Policy shall be construed and governed by the laws of India. You agree that the courts in Pune, India shall have exclusive jurisdiction over such disputes.

15. Changes to This Privacy Policy.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new or updated Privacy Policy on this page You are advised to review this Privacy Policy periodically for any changes.

16. Grievance Redressal.

In accordance with the DPDPA, you can contact us at the following E- mail address to redress your Grievance (if any) regarding the handling of your data.

17. Contact Us.

If you have any questions about this Privacy Policy or our data practices, please contact us at:
  1. Address: Mahaspice, Food Amour Services, Shade #3, Bhaurang Building, Dhadge Industrial Estate, Village Nanded, Sinhgad Road, Pune-411041.
  2. Email Address: contact@themahaspice.in
  3. Phone Numbers: +91 99221-61299, +91 93073-11980